Is there anybody else experiencing that they are forced to relogin (enter credentials) for the ProtonVPN app on MacOS each time it has entered power save mode/been in standby?
Extremely annoying.
Nope, I haven’t had to login since I installed. What HW/macos version are you running?
2023 M2 Max and 14.2.1
I’m on 2023 M2 Mini and 14.2.1. Opened a support ticket the other day but support is more and more a waiting game nowadays sadly.
Was working flawlessly previously but it started a while back, perhaps with the .1 Macos version?
Also haven’t had any login issues on my m1 mini (14.2.1). Haven’t had to log in since the initial login at install.
Weird. This occurred for me for about two weeks then vanished itself.
Support eventually got back to me but by then it was working again.
Their suggestion below if someone encounters the same again:
- Launch the application
- Click the “Help” category from the menu
- Click “Clear application data” and submit
- Restart your system
Afterward, launch the application again and let us know if the issues persist.
If issue persists, please try to perform a clean reinstall. In order to do that:
- Navigate to macOS System preferences -> Network -> select the Proton VPN profile and then click on the “-” minus sign to remove it
- Download the uninstaller: https://freemacsoft.net/appcleaner/
- Install and open it
- Find the Proton VPN application on your device
- Drag and drop the Proton VPN application to the app cleaner
- Once it is deleted, clear your trash bin
- Download the latest Proton VPN application version through the following link: https://protonvpn.com/download-macos
