What responsibility do Canadian airlines have to passengers as the summer travel season gets in full swing? What are your rights as a traveller? Here’s what you need to know.

  • sik0fewl@kbin.socialOP
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    1 year ago

    I’m pretty sure they deny every claim the first time. A lot of people won’t make a fuss and it saves them a lot of money. If you follow up, only then will they actually look at your claim.

    • AshDene@kbin.social
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      1 year ago

      We should really amend the law to be “and if they incorrectly deny a claim they have to pay 10 times more”. Enough to make it cost more than it’s worth if they do it intentionally, not enough to bankrupt them…

      • phx@lemmy.ca
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        1 year ago

        A penalty at least. It might help all these cases backing up the system if there was a disincentive to doing so