More than half a million UniSuper fund members went a week with no access to their superannuation accounts after a “one-of-a-kind” Google Cloud “misconfiguration” led to the financial services provider’s private cloud account being deleted, Google and UniSuper have revealed.
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The most surprising thing here is they got in contact with a human in Google cloud to resolve the issue.
It’s easier when you’ve got $146BN moving through you.
Imagine this happens to some random personal account… It’d probably be gone for good.
There were several months with people complaining their data was getting deleted and Google just ignored the whole thing until it blew up on hacker news.
And the crazy part is that it sounds like Google didn’t have backups of this data after the account was deleted. The only reason they were able to restore the data was because UniSuper had a backup on another provider.
This should make anyone really think hard about the situation before using Google’s cloud. Sure, it is good practice and frankly refreshing to hear that a company actually backed up away from their primary cloud infrastructure but I’m surprised Google themselves do not keep backups for awhile after an account is deleted.
The IT guy who set up that backup deserves a hell of a bonus.
A lot of people would have been happy with their multi region resiliency and stopped there.
No, they had backups. They deleted those, too.
Actually, it highlights the importance of a proper distributed backup strategy and disaster recovery plan.
The same can probably happen on AWS, Azure, any data center reallyActually, it highlights the importance of a proper distributed backup strategy and disaster recovery plan.
Uh, yeah, that’s why I said
it is good practice and frankly refreshing to hear that a company actually backed up away from their primary cloud infrastructure
The same can probably happen on AWS, Azure, any data center really
Sure, if you colocate in another datacenter and it isn’t your own, they aren’t backing your data up without some sort of other agreement and configuration. I’m not sure about AWS but Azure actually has offline geographically separate backup options.
Clouds… clouds everywhere…
You just know the IT guy who restored it was like, “Y’ALL REAL QUIET WITH THAT ‘WHAT DO YOU EVEN DO HERE’ SHIT.”
