A bathroom remodeling service who sells bathrooms on the order of $5k—15k has a contact page that requires a CAPTCHA. It’s as if customer dignity has been tossed out and merchants no longer see the need to respect the traditional role of serving their customer. So I have to wonder, are customers who are willing to spend 4—5 figures on a custom bathroom really willing to solve a CAPTCHA and effectively become subservient to the business they are patronizing?
I’m like, if you’re going to trouble me because you can’t be bothered to do your own spam filting, maybe you don’t really need my business.
Out of my experience I can say: the smaller the business, the more those owners get annoyed and irritated by SPAM.
Those are the ones who demands their agency to put in captchas for every form on their site.