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when the person behind the counter has absolutely no say in whatever policies they’re being required to enforce, the manager is just using them as a scapegoat
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When they say “I can’t do that without a manager’s approval” in response to your service query.
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When you know the manager personally and just need to chat but can’t find them.
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When an employee has seriously fucked up.
See you can take care yourself. You are obviously pretty rational. That’s one thing for the list: “I am naturally rational and reasonable.”
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When your problem isn’t out of some minor inconvenience that totally doesn’t need a manager.
