While that is true in many respects, voice chat is quite difficult to police compared to text chat. I’m not sure how you go about automating or even monitoring that without recording everything people say using your service. Which then brings up a whole host of issues from data storage costs to privacy concerns to consent to record laws. You pretty much have to rely on users to submit evidence of their claims and that leads us back to the idea that users need to expect to have an active role in enforcing any sort of moderation policy.
It doesn’t bring up any issues to record people for moderation purposes, if it’s in the Terms of Service of whatever service/game you’re using. Agreeing to the ToS is a form of contract. CoD’s voice chat, for example, is already monitored and recorded.
Also, as voice recognition with AI is getting better, so will the effectiveness of those moderation tools. Not just in terms of speed but also in terms of cost.
While that is true in many respects, voice chat is quite difficult to police compared to text chat. I’m not sure how you go about automating or even monitoring that without recording everything people say using your service. Which then brings up a whole host of issues from data storage costs to privacy concerns to consent to record laws. You pretty much have to rely on users to submit evidence of their claims and that leads us back to the idea that users need to expect to have an active role in enforcing any sort of moderation policy.
It doesn’t bring up any issues to record people for moderation purposes, if it’s in the Terms of Service of whatever service/game you’re using. Agreeing to the ToS is a form of contract. CoD’s voice chat, for example, is already monitored and recorded.
Also, as voice recognition with AI is getting better, so will the effectiveness of those moderation tools. Not just in terms of speed but also in terms of cost.