I recently stumbled across Cludflares trustpilot page and the reviews were completely mismatched from the way I have experienced people talk about them on forums. The reviews on trustpilot make them sound awful, but I have only seen recommendations for them on forums, often people say they are the best DNS provider.

Whats up with that? Does anyone know why there is such a disparity.

  • BrightCandle@lemmy.world
    1·
    3 months ago

    Trustpilot in itself is a very problematic website as well that biases towards positive reviews. Companies can engage there and get reviews removed when the person won’t further engage with the company that has wronged them and get the reviews removed. So if an organisation has bad reviews and its engaged on trustpilot they must be really bad.

    • FizzyOrange@programming.dev
      1·
      3 months ago

      I’ve heard they also removed good reviews if you don’t pay them, so… yeah I don’t think you can really learn anything from TrustPilot.