I’m a support engineer for dental software. So difficult issues won’t get immediate resolutions, and instead development will actually have to fix things because offices will be crying at them for a fix instead of at me.
But the world won’t end.
I’m a support engineer for dental software. So difficult issues won’t get immediate resolutions, and instead development will actually have to fix things because offices will be crying at them for a fix instead of at me.
But the world won’t end.
Senior SysAdmin here.
48 hours sounds about right. I usually get an email on day 1 of any holiday, and a panicked call on day 2 because something is down.
By day 3 all the gaps are covered by other admins after I point them at the existing documentation, that noone even looked at.