Article titled “Bizarre reason why McDonald’s worker might not receive $60,000 reward for identifying Luigi Mangione” and a comment reading “a Byzantine system of arbitrary rules designed to keep people from successfully claiming what was promised to them???”
I wonder if it’s like a gambling addiction, where if your first time goes a certain way it messes you up. As in first time gamblers winning big are likely to get addicted. If people have a bad experience their first time needing to work with a big government/corporate entity they’re more likely to think everything has short cuts they’re unaware of.