The company I work for has a contract with HP to provide and service the printers. My department uses a printer everyday. In addition to internal use we print receipts and documents for clients who sometimes only have a few minutes to wait. We have been told that our printers are going to be removed because we don’t print enough. Our page count isn’t high enough to justify the cost from HP, despite the fact that we literally can’t do our jobs without them. The result of this is that we’ll have to walk the floor until we find an available cloud printer, no matter how far away or inconvenient it is. For corporations it’s all about the numbers. Metrics, budget, etc. How it affects their employees doesn’t matter to them.
My company uses several Thinkpad models. By far the worst are the X1 Carbon Gen 9 and 10. The gen 9s especially die all the time. We generally see more issues with thin and light models in general. We don’t really see many issues with T14 or T15.