I’m in IT too. Recently discussed with the help desk team that we should probably spend less time troubleshooting issues with only the affected device and just re-imaging it.

I am not a massive fan of this since sometimes the fixes are kind of interesting but they take far too long to get to while working around MS’s hidden walls. Mean while our Linux servers and clients are usually pretty damn easy to troubleshoot, documentation is readily available, not to mention it makes sense…